Refund policy

Return & Refund Policy

At LowH, every item is made to order specifically for you. Because of the custom production nature of our products, we do not accept returns or exchanges for change of mind, incorrect size selection, or incorrect color selection.

Please review the product description, size chart, color options, and shipping information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible after delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the item and the problem

Once we review the issue, we will work with you to provide an appropriate solution, which may include a replacement or refund.

Wrong Size or Color

Because each product is made to order, we cannot offer returns, exchanges, or refunds when the customer selects the wrong size or color.

Please check our size chart carefully before ordering.

Order Changes & Cancellations

We begin processing orders quickly. If you need to change or cancel your order, please contact us as soon as possible.

Once your order has entered production, we may no longer be able to modify or cancel it.

Refunds

When a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us

If you experience any problem with your order, please contact us through our Contact page. We're happy to help.